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Shipping & Delivery
All orders are dispatched and delivered by our courier partner, Pos Laju Malaysia, Monday – Friday excluding weekends and public holidays.
Process & Delivery of Goods
All orders that are confirmed (with payment & verified proof of payment) before 2.30pm will be processed on the same working day. Orders received after 2.30pm will be processed on the next working day. SMAD will not be responsible for delayed deliveries once the item has been collected and processed by Pos Laju.
A delivery tracking number will be sent to the customer’s email once the order has been processed. Tracking of parcels can be made from our courier partner’s website. Please allow at least 24 hours before checking the tracking system. If any delivery problems occur, please send an email to firstname.lastname@example.org and we will attend to all enquiries as soon as possible.
Please ensure that the shipping address and other given information is correct to avoid any misdelivery. SMAD will not be held accountable for any wrong deliveries due to inaccurate information provided.
Return and Refund Policy
What is SMAD’s return policy?
- The original product with SMAD payment receipt are required for exchange or refund within 14 days of the date of purchase.
- SMAD product(s) can be returned for exchange or refund, provided the product is unaltered, unwashed and returned in original condition with original packaging.
- For exchanges to products of higher price, you will be required to pay the difference.
- Products on sale due to defects cannot be returned, exchanged or refunded.
- SMAD reserves the right for final decision.
- SMAD reserves the right to amend this policy at any time without prior notice.
How do I return the product to exchange?
- It is compulsory to have the item(s) for exchange.
- To return a purchase made online, you can make your own arrangements by shipping the product(s) to our return centre.
- Please email us your details including name, address, contact number and invoice/receipts.
- Proceed to your preferred courier service centre, and ship your return to the address below:
- 21-1 Jalan Pegaga D U12/D, Desa Alam, Seksyen U12, Shah Alam, Selangor.
- The return shipping cost will be borne by you.
- SMAD will not responsible for the parcel until it reaches our return centre.
How long will it take to process my returns?
- Once the product(s) is received, we will process within 7-14 working days for your refund or exchange products. Please email us if you haven’t received your return or refund within the time period.